New England Baptist Hospital

Acute Care · Non-profit · Boston, MA

CMS overall rating: Much above average

CMS combines mortality, safety, readmission, patient experience and timeliness measures into this single 1–5 star summary. It is a useful starting point, but the measures below matter more when you know which kind of care you need.

Quality at a glance

How this hospital's measures compare with other hospitals nationally, as counted by CMS.

Mortality

No measures below the national average

Safety of Care

No measures below the national average

Readmission

2 better, 1 worse than average (of 3)

Patient Experience

15 measures reported

Timely & Effective Care

3 measures reported

Death Rates

How often patients died within 30 days of being treated for certain conditions. Lower is better.

Measure	This hospital	Compared with other hospitals
Overall death rate Hospital-wide death rate across all conditions, adjusted for how sick patients were on arrival. The broadest mortality measure CMS reports.	3.3%	Better than the national median (3.9%) Compared with the national median
Bypass surgery deaths Death rate within 30 days after coronary artery bypass graft surgery.	Not reported	Results are not available for this reporting period.
COPD deaths Death rate within 30 days for patients admitted with chronic obstructive pulmonary disease.	Not reported	Too few cases to report reliably (fewer than 25).
Heart attack deaths Of patients admitted for a heart attack, the share who died within 30 days — counted wherever they died, including at home.	Not reported	Too few cases to report reliably (fewer than 25).
Heart failure deaths Death rate within 30 days for patients admitted with heart failure.	Not reported	Too few cases to report reliably (fewer than 25).
Pneumonia deaths Death rate within 30 days for patients admitted with pneumonia.	Not reported	Results are not available for this reporting period.
Stroke deaths Death rate within 30 days for patients admitted with a stroke.	Not reported	Results are not available for this reporting period.

Safety & Infections

Infections and surgical complications that happened during a hospital stay. Lower is better.

Measure	This hospital	Compared with other hospitals
C. diff infections Clostridioides difficile, an intestinal infection that often follows antibiotic treatment.	0.00	No different than national benchmark
Hip/knee replacement complications Serious complications within 90 days of elective hip or knee replacement, such as infection or the need for a repeat operation.	3.1%	Better than the national median (4.1%) Compared with the national median
Bloodstream infections (CLABSI) Infections entering the blood through a central line. Reported as a ratio: 1.0 means as many infections as expected for this hospital's patient mix, below 1.0 means fewer.	Not reported	Fewer than 25 patients — results are not reported.
MRSA blood infections Bloodstream infections from MRSA, a staph bacteria resistant to common antibiotics.	Not reported	Fewer than 25 patients — results are not reported.
Surgical infections — colon surgery Infections at the surgical site after colon surgery.	Not reported	Data are not available because the hospital is new or recently changed ownership.
Surgical infections — hysterectomy Infections at the surgical site after abdominal hysterectomy.	Not reported	Data are not available because the hospital is new or recently changed ownership.
Urinary tract infections (CAUTI) Infections linked to urinary catheters, as a ratio to the number expected. Below 1.0 is better than expected.	Not reported	Fewer than 25 patients — results are not reported.

Unplanned Returns

How often patients had to come back to a hospital within 30 days after being discharged. Lower is better.

Measure	This hospital	Compared with other hospitals
Ratio of unplanned hospital visits after hospital outpatient surgery	0.7	Better than national benchmark
Returns after hip/knee replacement	3.7%	Better than the national median (5.8%) Compared with the national median
Admissions after chemotherapy	Not reported	Results are not available for this reporting period.
ER visits after chemotherapy	Not reported	Results are not available for this reporting period.
Extra days in care — heart attack Days patients spent back in hospital care per 100 discharges, compared with what was expected. A negative number means fewer days than expected — better.	Not reported	Results are not available for this reporting period.
Extra days in care — heart failure	Not reported	Too few cases to report reliably (fewer than 25).
Extra days in care — pneumonia	Not reported	Results are not available for this reporting period.
Returns after COPD	Not reported	Too few cases to report reliably (fewer than 25).
Returns after bypass surgery	Not reported	Results are not available for this reporting period.
Returns after heart attack	Not reported	Results are not available for this reporting period.
Returns after heart failure	Not reported	Too few cases to report reliably (fewer than 25).
Returns after outpatient colonoscopy Patients who had to visit a hospital within 7 days of an outpatient colonoscopy.	Not reported	Results are not available for this reporting period.
Returns after pneumonia	Not reported	Results are not available for this reporting period.

What Patients Said

Results from surveys of patients after they went home. Higher is better.

Measure	This hospital	Compared with other hospitals
Nurses communicated well	85%	Better than the national median (80%) Compared with the national median
Doctors communicated well	83%	Better than the national median (79%) Compared with the national median
Medicines were explained	69%	Better than the national median (61%) Compared with the national median
Discharge information given	92%	Better than the national median (87%) Compared with the national median
Room was always clean	76%	About the national median Compared with the national median
Area was always quiet at night	54%	Below the national median (59%) Compared with the national median
Rated the hospital 9 or 10 out of 10	82%	Better than the national median (72%) Compared with the national median
Would definitely recommend	86%	Better than the national median (71%) Compared with the national median

Timeliness of Care

How quickly patients were treated and whether the hospital followed recommended steps of care.

Measure	This hospital	Compared with other hospitals
Blood clot prevention Patients who received treatment to prevent blood clots on the day they arrived or the day after. Clots in the legs or lungs are a common and largely preventable hospital complication.	98%	Better than the national median (90%) Compared with the national median
Blood clot prevention in the ICU	97%	About the national median Compared with the national median
Opioid-related adverse events Patients who needed a reversal drug after being given opioids in the hospital — a sign the dose was too high.	0%	About the national median Compared with the national median
Safe use of opioids Patients prescribed two or more opioids at the same time, which raises overdose risk. Lower is better.	18%	Below the national median (15%) Compared with the national median
Severe high blood sugar events	1%	Better than the national median (8%) Compared with the national median
Severe low blood sugar events Patients on diabetes medication whose blood sugar fell to a dangerous level while in the hospital.	0%	Better than the national median (1%) Compared with the national median
Staff flu vaccination	94%	Better than the national median (79%) Compared with the national median
Appropriate follow-up colonoscopy	Not reported	Results are not available for this reporting period.
ER time — psychiatric patients Median ER minutes for patients with a mental health or substance use crisis. Often far longer than other patients because inpatient psychiatric beds are scarce.	Not reported	Results are not available for this reporting period.
ER time — transferred patients	Not reported	Results are not available for this reporting period.
ER visit length — all patients Median minutes from arriving at the ER to leaving, counting every patient — including mental health visits and transfers to another hospital.	Not reported	Results are not available for this reporting period.
ER visit length — typical patient Median minutes from arriving at the ER to leaving, excluding mental health visits and transfers. This is the number most people mean by "ER wait time".	Not reported	Results are not available for this reporting period.
Emergency department volume How busy the ER is overall. Not a quality score — but a very high-volume ER often means longer waits for less urgent problems.	Not reported	Results are not available for this reporting period.
Global Malnutrition Composite Score	Not reported	Data suppressed by CMS for one year because of data accuracy concerns.
Global Malnutrition Composite Score: Malnutrition Diagnosis Documented	Not reported	Data suppressed by CMS for one year because of data accuracy concerns.
Global Malnutrition Composite Score: Malnutrition Risk Screening	Not reported	Data suppressed by CMS for one year because of data accuracy concerns.
Global Malnutrition Composite Score: Nutrition Assessment	Not reported	Data suppressed by CMS for one year because of data accuracy concerns.
Global Malnutrition Composite Score: Nutritional Care Plan	Not reported	Data suppressed by CMS for one year because of data accuracy concerns.
Heart attack — transferred for emergency treatment Patients with the most serious kind of heart attack (STEMI) who were moved to a hospital able to reopen the artery. Mostly reported by smaller hospitals without a cath lab.	Not reported	Results are not available for this reporting period.
Improvement in Patient's Visual Function within 90 Days Following Cataract Surgery	Not reported	Results are not available for this reporting period.
Left the ER without being seen Share of patients who gave up waiting and left before a clinician saw them. A practical signal of how crowded the ER runs.	Not reported	Results are not available for this reporting period.
Sepsis care bundle Patients with severe sepsis who received every recommended step of care within the required time window. Sepsis kills quickly, so completing all steps matters.	Not reported	Results are not available for this reporting period.
Septic shock — 3-hour bundle	Not reported	Results are not available for this reporting period.
Septic shock — 6-hour bundle	Not reported	Results are not available for this reporting period.
Severe sepsis — 3-hour bundle Patients with severe sepsis who got blood cultures, antibiotics and fluids within 3 hours. Every hour of delay raises the risk of death.	Not reported	Results are not available for this reporting period.
Severe sepsis — 6-hour bundle	Not reported	Results are not available for this reporting period.
Stroke scan within 45 minutes Patients with stroke symptoms who got a brain scan within 45 minutes of arrival. Faster scans mean faster treatment.	Not reported	Results are not available for this reporting period.
Stroke — anticoagulation for atrial fibrillation	Not reported	Results are not available for this reporting period.
Stroke — blood thinner at discharge Stroke patients sent home on medication that lowers the risk of another stroke.	Not reported	Results are not available for this reporting period.
Stroke — treatment started by day 2	Not reported	Results are not available for this reporting period.

Cost to Medicare

Medicare spending per patient: 0.91

What Medicare spent on an average patient here compared with the national average: 1.00 is exactly average, 0.94 is 6% less. This reflects cost to Medicare, not your out-of-pocket bill, and lower spending does not by itself mean better or worse care. This does not predict your own bill — what you pay depends on your insurance, your condition and the price the hospital negotiated with your plan. Ask the hospital's billing office for an estimate before a planned procedure.

Location & directions

Directions in Google Maps Apple Maps Larger map

Map data © OpenStreetMap contributors.

In an emergency, call 911

Do not use this map to drive yourself to hospital during a medical emergency. Paramedics can begin treatment on the way and know which hospital has capacity tonight — no map can tell you that.

Verify this information

Everything on this page comes from public CMS datasets, released August 2026. Quality measures describe care delivered during earlier reporting periods, and services, staffing and phone numbers change. Confirm current details before you act on them:

View on Care Compare Call 1-800-MEDICARE

1-800-633-4227 · 24 hours a day, 7 days a week · TTY 1-877-486-2048

Compare with nearby hospitals

Other Medicare-certified hospitals in Boston and the rest of Massachusetts.

Important: hospiguide.org is an independent informational resource. It is not affiliated with, endorsed by, or connected to the Centers for Medicare & Medicaid Services (CMS), the U.S. Department of Health and Human Services, or Medicare. This site does not provide medical advice and should not be used to decide whether to seek or delay care — talk to a clinician about your situation. Quality measures come from CMS public datasets, released August 13, 2026, and reflect care delivered during earlier reporting periods, so they may not describe a hospital as it operates today. Always verify details at Medicare.gov Care Compare or by calling 1-800-MEDICARE (1-800-633-4227).

New England Baptist Hospital

CMS overall rating: Much above average

Quality at a glance

Death Rates

Safety & Infections

Unplanned Returns

What Patients Said

Timeliness of Care

Cost to Medicare

Medicare spending per patient: 0.91

Location & directions

In an emergency, call 911

Verify this information

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